What is IVR?

Short for interactive voice response, a telephony technology in which someone uses a touch-tone telephone to interact with a database to acquire information from or enter data into the database. IVR technology does not require human interaction over the telephone as the user's interaction with the database is predetermined by what the IVR system will allow the user access to. For example, banks and credit card companies use IVR systems so that their customers can receive up-to-date account information instantly and easily without having to speak directly to a person. IVR technology is also used to gather information, as in the case of telephone surveys in which the user is prompted to answer questions by pushing the numbers on a touch-tone telephone.

IVR SOLUTIONS | Auto Attandants or IVR business communications systems that can be used to control almost any function where the interface can be broken down into a series of simple menu choices. TBS provids specific industry based solutions for: Retail | Health Care | Bank & Finance | Travel & Transport | Call Centre | Government Departments

TELEMARKETING | Expand your business with telesales and appointment setting. TBS will provide the complete solutions including scripts and Data Base.

HELP DESK | Customer service line to assist your incoming customer questions. Solutions from SME to large corporate needs. TBS provide solutions for the Telecommunication Insdusrty | IT | SMS Service providers.

VIRTUAL OFFICE | TBS will assis you with services that free you to do what you do best! Ideal Services such as voice 2email, fax2email, find me follow me are ideal for any new business.

OUTBOUND IVR | A service that combines 2 of our award winning services, IVR solutions and Telemarketing. Outbound IVR allows you to contact thousands of prospectie customers and chanel thm to you in a few seconds for a fraction of the cost.

DATA BASE | Choose your specific list of prospective business customers.

Contact us: 1300 88 LEAD   |    1300 88 53 23