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- Auto-attendant: IVR based,
voice driven auto-attendant to answer their main office and branch
office numbers. A voice driven auto-attendant lets callers simply
speak the name of the person or department they want to reach. The
auto-attendant then connects the caller with the appropriate
person, branch, group, or location.
- Customer notification: IVR
solution enables instant delivery of time-critical information via
calls to any desk or wireless phone. This solution can be used to
inform customers of insufficient funds, potential fraud, and
completed wire transfers, stock sales, and stock purchases.
- Call center automation:
Banks and financial institutions are looking to reduce the cost of
customer service and support centers via automation or by moving
agents off shore. IVR customer request automation applications can
deliver charming, cost-effective reductions to these costs that
surpass even off-shore operations.
- Customer surveys: Banks
and financial institutions with a focus on customer service and
support excellence use IVR solution to automatically survey
customers by phone on a quarterly or yearly basis.
OUTBOUND IVR -
contact thouands of costomers in a few seconds.
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