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- Auto-Attendant: Many of our
customers use IVR based, voice driven auto-attendant to answer
their main office and toll-free numbers. A voice driven
auto-attendant lets callers simply speak the name of the person or
group the want to reach. The auto-attendant then connects the
caller with that person or group.
- Call
Center Automation: Increasingly, call
centers are looking to reduce the cost of customer service and
support via automation or by moving agents off shore.
- Telephone Surveys: Call centers
with a focus on customer service and support excellence survey
applications to automatically survey customers by phone after
orders, installations, and on-site repair services have been
performed..
- Outbound IVR – a service that
calls patients
for
following reasons:
- Bill Reminders and
Collections: Call centers supporting post-paid products
and services use payment solution to place automatic bill reminder
calls to customers both before and after their bills are due,
reducing call cost as well as past due accounts receivable
overhead with almost zero incremental cost.
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