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- Auto-attendant: IVR based, voice
driven auto-attendant to answer their main office and department
numbers. A voice driven auto-attendant lets callers simply speak
the name of the person or department they want to reach. The
auto-attendant then connects the caller with the appropriate
employee, doctor, service provider, or department.
- Patient notification: IVR
solution enables instant delivery of time-critical information via
calls to any desk or wireless phone. This solution can be used to
inform and remind patients of appointments, schedule openings, and
medication requirements
- Call center automation:
Healthcare providers are looking to reduce the cost of customer
service and support centers via automation or.
- Outbound IVR – a service that
calls patients
for
following reasons:
- Appointment Confirmation:
calls made to customer to confirm the appointment. Customer can
confirm appointment by pressing 1, or change by pressing 2.
- Safety Check: calls are
made to critical or special condition patients to confirm their
status. By pressing a number on Key pad, patient can confirm their
health or request assistance.
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