TBS provides customised help desk support allowing us to tailor solutions to meet your precise needs.

Trained and profesional staff members will undertake to assist your customer over a number of different industries.

The TBS Help Desk is your single point of contact for assistance with IT and Telephone services. Self help facilities are available which may assist you in answering your query or solving your problem. Our friendly Help Desk staff will assist you and if necessary refer your request to the appropriate expert. We may request to connect to your computer as part of the information gathering or troubleshooting process. 

INDUSTRY SOLUTIONS

• IT INDUSTRY: TBS will assist your customers with reorting faults, payments and level 1 and level 2 help desk assistance.
• SERVICES:
• Report faults
• Provide assistance to solve isues
• Generate log in numbersand registration codes

• TELECOMMUNICATION INDUSTRY: TBS provides an around the clock service to assist your customers sales and service request. We can assist from explining bill related questions to reporting and asisting with faults as well as services reminders such as late payment reminders.
• SERVICES:
• Fault reporting
• Fault resolution
• Billing issues
• Payments
• Information dispatch

• PREMIUM SMS PROVIDERS HELP DESK: Australias leading help desk from premium SMS service provifers. The aservice we offer yur end users is kept with legisltive requirements. TBS will assist customers to identify charges, "opt out" and explain services and promotions.
• SERVICES:
• Customer service
• Payment request
• Service explanation
• Entry and exit services
• Meeting legislation

GENERAL SERVICES

• Complaint Resolutions
• Fault reporting
• Level 1 and Level 2 direct help desk services
• Bill Inquiries
• Payments
• Information Distribution