• Auto-attendant: voice driven auto-attendant to answer their main office and store numbers. A voice driven auto-attendant lets callers simply speak the name of the person, store, or department they want to reach. The auto-attendant then connects the caller with the appropriate person, store, or department.
• Employee and customer notification: IVR platform enables instant delivery of time-critical information via calls to any desk or wireless phone. This solution is invaluable during last-minute shift schedule updates or sale announcements.
• Cash Back Promos : IVR platform enables your customers to obtain refunds for buying a particular item. TBS will provide support to enable sich promos.
• Call center automation: Solution to reduce the cost of customer service and support centers via automation.  IVR customer request automation applications can deliver charming, cost-effective reductions to these costs that surpass even off-shore operations.
• Customer surveys: IVR solution to automatically survey customers by phone after purchases, deliveries, or services have been performed.
• Inventory and reporting: IVR solution to enable remote vendors, stores, and employees to dial in to report inventory and sales information from any wireless phone.
• Bill reminders: Enterprises selling post-paid products and services use IVR solution to place automatic bill reminder calls to customers both before and after their bills are due, reducing the enterprise's past due accounts receivable overhead with almost zero incremental cost.
• Store locator: Retail vendors with multiple locations find that automated store location, hour, and direction IVR applications let employees focus on in-store customers and give callers more accurate and timely information.
• Order Status Retail vendors who ship products by air, ground, or mail can automatically place calls to customers as orders arrive or ship and customers can check on orders.

IVR Solutions for Retail - Download the PDF for solutions