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- Auto-attendant: IVR based,
voice driven auto-attendant to answer their main office and remote
office numbers. A voice driven auto-attendant lets callers simply
speak the name of the person, department, or location they want to
reach. The auto-attendant then connects the caller with the
appropriate person, desk, department, or location.
- Customer notification:
Most enterprises are looking for a solution to quickly deliver
time-critical information to traveling customers. This solution
can be used to inform customers of flight delays, schedule
changes, weather issues, and more.
- Call center automation:
Increasingly, travel and transportation providers are looking to
reduce the cost of customer service and support centers via
automation or by moving agents off shore
- Customer surveys: Travel
and transportation providers with a focus on customer service and
support excellence use IVR solution to automatically survey
customers by phone on a quarterly or yearly basis.
OUTBOUND IVR -
contact thouands of costomers in a few seconds.
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